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45+
DESKS STAFFED
38,000
PACKAGES / MONTH
4.1 yr
AVG. DESK TENURE
+71
RESIDENT NPS
OVERVIEW
A discipline-led approach to concierge & front desk.
Hospitality-trained concierge, front-desk, package and access-control teams for South Florida luxury condos, towers and corporate lobbies. Recruited, trained and supervised in-house.
The front desk is the first impression of the building and, for many residents, the most frequent interaction with property management. Kleen1's concierge program is built around that reality: hospitality-recruited talent, brand-uniformed presentation, documented SOPs and a tenured supervisor who owns the desk culture day in and day out.
Fully Insured
Peace of mind
24/7 Response
On-call support
ISSA Aligned
Industry standards
SCOPE OF WORK
Every task. Every shift.
Documented.
Trained, uniformed teams execute against documented checklists, audited weekly by your dedicated account manager.
01
Resident experience
Greeting & arrival
Amenity reservations
Restaurant & spa requests
Multilingual support
Lost & found
02
Operations support
Property software updates
Daily pass-down log
Service request intake
Vendor scheduling
Reservation calendar
03
Package & logistics
Receiving & inspection
Chain-of-custody log
Resident notification
Cold storage for perishables
Return-shipment handling
Mailroom organization
04
Access & security
Visitor management
Vendor & contractor escort
Move-in & move-out coordination
Key & fob management
Access-control monitoring
Incident reporting
WHY OWNERS CHOOSE US
Performance you can measure, presence you can feel.
01
Five-star first impression
Hospitality-recruited concierges trained to luxury-residential standards from their first shift.
04
Documented package logistics
Chain-of-custody package handling with resident notification and audit-ready records.
02
Predictable coverage
We backfill sick calls, PTO and turnover from a tenured float pool — the desk is always staffed.
05
Multilingual capacity
Spanish, Portuguese, French and Russian-speaking concierges available for international ownership.
03
Lower management burden
Recruiting, scheduling, payroll, workers' comp and discipline live with us — not your property manager.
06
Tenured supervisors
Average desk-supervisor tenure exceeds four years, so service culture compounds.
